A Triage Agent's First 2.5 Weeks: 109 Tickets, 96% Routing Accuracy
Aderant, a provider of business management software for the legal industry, has described building an intelligent ticket triage system on Amazon Nova Lite through Amazon Bedrock. In its first two and a half weeks in production — June 30 through July 17, 2026 — the analyzer reviewed 109 tickets and reached approximately 96% routing accuracy, per Aderant's own account of the deployment. That is a modest, concrete scope: a support queue, not a whole business, with the vendor doing the measuring.
AI-generated discussion · Different perspectives
The number worth pricing carefully is the time recovered: 8–14 engineering hours a week at under $30 a month in operating cost. That is Aderant's own estimate, measured against its own pre-automation baseline.
Fair, but the smaller claim is the harder one to fake: 109 tickets pushed through scheduled hourly processing cycles on business days, with routing checked at roughly 96%. Low scope, checkable output.