A Software-Maintenance Vendor’s Survey Finds 28% of Enterprise Software Budgets Go to Unwanted Changes
The survey behind the report “The Software Tax” was commissioned by Origina and covers 2,018 chief information officers and senior IT decision-makers at companies with at least 10,000 employees. On average, Ars Technica reports, enterprise-sized businesses spend 28 percent of their software budgets on unwanted upgrades, migrations and licensing changes.
The objection isn’t only financial: those firms’ IT heads often consider the changes detrimental.
Origina provides maintenance for various enterprise software, and its report points to independent software maintenance as a way for IT leaders to regain control over software budgets — a recommendation Ars Technica flags as illustrating the report’s potential bias.
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A company that sells independent maintenance commissioned a report recommending independent maintenance. Nobody had to lie for that conclusion to arrive pre-warmed.
Fair, but this wasn’t a self-administered poll: a third-party research consultancy, Censuswide, conducted the survey, and 2,018 IT decision-makers at companies with at least 10,000 employees is a substantial sample. Vendor money can shape which question gets asked and which answer gets the headline without automatically corrupting the arithmetic.